If you have hard times with our apps and you can't find a solution here - please drop us a line at:
We will do our best to answer you for one working day.

Voice Over and hotkeys

All versions
There are some issues with hotkeys when Voice Over is ON, especially:
  • All shortcuts that involve both VO keys (Control and Option) are not working.
  • Hotkey editors (our and others) react badly when both VO keys are pressed.
  • Mouse locator activation by tapping on a single modifier key is affected. The locator may be shown when the second VO key is pressed or depressed. This case is valid when the Control or Option key is selected to activate the locator.
  • Change default hotkeys to combinations without Control and Option (⌃⌥).
    For example, change the locator activation hotkey from “⌃⌥⌘ Space” to “⌘ Space”, “⇧⌘ Space”, “⇧⌥ Space”, etc.
  • Try using “⌘” or Function for modifier key only activation.

How to open myPoint panel when myPoint is hidden

v1.1 & next
When myPoint icon is removed from the menu bar extras, myPoint panel can still be opened.
You can achieve this in two ways:
- Relaunch myPoint (while it is already running in the background) from the Applications folder.
- Use "Open myPoint panel" hotkey in General preferences.
     (default combination is Control + Option + Command + P).

How to return myPoint icon in menu bar extras

v1.1 & next
You can achieve this in two ways:
- Open myPoint panel and select "Show myPoint icon in menu bar extras" checkbox in General preferences view.
- Use "Toggle icon visibility" hotkey in General preferences.
   (default combination is Shift + Control + Option + Command + Space).

How to remove myPoint icon from the menu bar extras

v1.1 & next
myPoint is able to hide its icon in menu bar extras. The picture below shows the effect of this feature:
You can achieve this in two ways:
- Deselect the "Show myPoint icon in menu bar extras" checkbox in General preferences.
- Use "Toggle icon visibility" hotkey in General preferences.
Safety note:
Please write down this hotkey before you hide the icon (default: ⇧⌃⌥⌘ Space).
If the icon is hidden and the hotkey is forgotten, please relaunch the app (while it is already running in the background) to open preferences panel.

Disabled buttons in system pop ups

All versions
The "disabled buttons" issue is a new feature introduced with macOS Catalina. It is available in the latest macOS too.
A permission-requesting pop-up (window, panel, etc.) must not be overlapped by another app window. For example, any window dragged above the permission panel will disable its buttons. So on-screen assistive apps (like screen shades, mouse crosshairs and locators, etc.) should be toggled off until the user choose the permission action.
The easiest way to deal with this issue is to disable myPoint:
  1. To disable it, press the "⌃⌘⌥ `" hotkey or deselect the "Enable myPoint" checkbox in the app menu (in the menu bar extras).
  2. Click on the chosen button inside the system notification popup.
  3. Press "⌃⌘⌥ `" again to enable the app.

myPoint and Apple silicon

v1.25 & next
myPoint is built as a universal kind and will run natively on both Intel and Apple Silicone computers.
The older versions are intel builds, so they will run under Rosetta on an M1 system.

If myPoint fails to register in the Login Items list

All versions
Deselect the Automatically start option in myPoint panel.
Select the Do not ask option.
Open Launchpad or Applications and click on System Preferences icon:
In System Preferences window, click on Users & Groups icon inside System group:
In Users & Groups window, select the preferred user - the current user in common case.
If myPoint application is not listed in Login items, click on the "+" button:
In Select Application window, navigate to Applications and select myPoint:
Apple, the Apple logo, App Store, Mac, Mac OS X and macOS are trademarks of Apple Inc.